HELP
COMMON QUESTIONS AND ANSWERS
IF YOU HAVE OTHER QUESTIONS CONTACT US BELOW
CAN I MODIFY OR ADD ITEMS TO MY ORDER?
WE CANNOT MODIFY THE CONTENTS OF ANY ORDER AFTER IT HAS BEEN PLACED. THIS INCLUDES PRODUCT, SIZES, COLORS, OR OTHER VARIANTS. IF YOU WISH TO CHANGE THE SIZE OR ADD ADDITIONAL ITEMS TO YOUR ORDER, WE ADVISE THAT YOU CONTACT US TO CANCEL YOUR ORDER AND PLACE A NEW ORDER WITH THE CORRECT ITEMS.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
WE ARE ONLY ABLE TO MODIFY/UPDATE THE SHIPPING ADDRESS FOR AN ORDER BEFORE IT HAS SHIPPED. PLEASE NOTE THAT WE CAN ONLY CHANGE ADDRESSES TO THE SAME COUNTRY TO WHICH THE INITIAL ORDER WAS PLACED. IF YOU NEED TO MODIFY THE SHIPPING ADDRESS ON YOUR ORDER, PLEASE CONTACT US.
CAN I CANCEL MY ORDER FOR A REFUND?
IF YOUR ORDER HAS NOT BEEN SHIPPED, WE MAY BE ABLE TO CANCEL IT. CONTACT US RIGHT AWAY WITH YOUR ORDER NUMBER - CANCELLATIONS ARE IRREVERSIBLE ONCE THEY HAVE BEEN EXECUTED. ONCE CANCELED AND REFUNDED, ALLOW 3-10 BUSINESS DAYS FOR YOUR TRANSACTION TO PROCESS. ADDITIONALLY, REFUNDS CAN ONLY BE RETURNED TO THE ORIGINAL ACCOUNT WITH WHICH THE ORDER WAS PLACED.
WHAT IF I TYPED MY EMAIL ADDRESS IN WRONG?
WE WILL NEED TO LOOK UP YOUR ORDER ON FILE, PLEASE CONTACT SUPPORT WITH YOUR NAME AND SHIPPING ADDRESS FOR VERIFICATION.
WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO ARRIVE?
ORDERS WITHIN THE US NORMALLY TAKE 3-7 BUSINESS DAYS TO ARRIVE AFTER BEING SHIPPED
INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS TO ARRIVE AFTER BEING SHIPPED. NOTE THAT YOU MAY NEED TO RETRIEVE YOUR PACKAGE FROM YOUR LOCAL CUSTOMS OFFICE.
WHY DOES MY TRACKING NUMBER SAY IT DOESN’T EXIST OR IS IN ‘PRE-SHIPMENT’?
ON BEHALF OF THE POSTAL CARRIER, PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO UPDATE. IF YOUR TRACKING INFORMATION HAS NOT UPDATED AFTER THIS TIME, PLEASE CONTACT US AND WE WILL INVESTIGATE.
WHY HAVE I BEEN CHARGED TWICE?
SOMETIMES ERRORS CAN OCCUR WHEN PURCHASES ARE MADE WHICH CAN PREVENT THE TRANSACTION FROM BEING PROCESSED CORRECTLY. IF THE CHARGE IS PENDING IN YOUR ACCOUNT, PLEASE ALLOW 3-4 BUSINESS DAYS FOR THIS TRANSACTION TO REVERSE. IF THIS CHARGE DOES NOT REVERSE AFTER 3-4 DAYS, PLEASE CONTACT US AND WE WILL BE MORE THAN HAPPY TO ISSUE A REFUND.
OTHER QUESTIONS? PLEASE INCLUDE YOUR ORDER NUMBER:
SHOP@TEAMKANYEWEST.COM
IF YOU HAVE OTHER QUESTIONS CONTACT US BELOW
CAN I MODIFY OR ADD ITEMS TO MY ORDER?
WE CANNOT MODIFY THE CONTENTS OF ANY ORDER AFTER IT HAS BEEN PLACED. THIS INCLUDES PRODUCT, SIZES, COLORS, OR OTHER VARIANTS. IF YOU WISH TO CHANGE THE SIZE OR ADD ADDITIONAL ITEMS TO YOUR ORDER, WE ADVISE THAT YOU CONTACT US TO CANCEL YOUR ORDER AND PLACE A NEW ORDER WITH THE CORRECT ITEMS.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
WE ARE ONLY ABLE TO MODIFY/UPDATE THE SHIPPING ADDRESS FOR AN ORDER BEFORE IT HAS SHIPPED. PLEASE NOTE THAT WE CAN ONLY CHANGE ADDRESSES TO THE SAME COUNTRY TO WHICH THE INITIAL ORDER WAS PLACED. IF YOU NEED TO MODIFY THE SHIPPING ADDRESS ON YOUR ORDER, PLEASE CONTACT US.
CAN I CANCEL MY ORDER FOR A REFUND?
IF YOUR ORDER HAS NOT BEEN SHIPPED, WE MAY BE ABLE TO CANCEL IT. CONTACT US RIGHT AWAY WITH YOUR ORDER NUMBER - CANCELLATIONS ARE IRREVERSIBLE ONCE THEY HAVE BEEN EXECUTED. ONCE CANCELED AND REFUNDED, ALLOW 3-10 BUSINESS DAYS FOR YOUR TRANSACTION TO PROCESS. ADDITIONALLY, REFUNDS CAN ONLY BE RETURNED TO THE ORIGINAL ACCOUNT WITH WHICH THE ORDER WAS PLACED.
WHAT IF I TYPED MY EMAIL ADDRESS IN WRONG?
WE WILL NEED TO LOOK UP YOUR ORDER ON FILE, PLEASE CONTACT SUPPORT WITH YOUR NAME AND SHIPPING ADDRESS FOR VERIFICATION.
WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO ARRIVE?
ORDERS WITHIN THE US NORMALLY TAKE 3-7 BUSINESS DAYS TO ARRIVE AFTER BEING SHIPPED
INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS TO ARRIVE AFTER BEING SHIPPED. NOTE THAT YOU MAY NEED TO RETRIEVE YOUR PACKAGE FROM YOUR LOCAL CUSTOMS OFFICE.
WHY DOES MY TRACKING NUMBER SAY IT DOESN’T EXIST OR IS IN ‘PRE-SHIPMENT’?
ON BEHALF OF THE POSTAL CARRIER, PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO UPDATE. IF YOUR TRACKING INFORMATION HAS NOT UPDATED AFTER THIS TIME, PLEASE CONTACT US AND WE WILL INVESTIGATE.
WHY HAVE I BEEN CHARGED TWICE?
SOMETIMES ERRORS CAN OCCUR WHEN PURCHASES ARE MADE WHICH CAN PREVENT THE TRANSACTION FROM BEING PROCESSED CORRECTLY. IF THE CHARGE IS PENDING IN YOUR ACCOUNT, PLEASE ALLOW 3-4 BUSINESS DAYS FOR THIS TRANSACTION TO REVERSE. IF THIS CHARGE DOES NOT REVERSE AFTER 3-4 DAYS, PLEASE CONTACT US AND WE WILL BE MORE THAN HAPPY TO ISSUE A REFUND.
OTHER QUESTIONS? PLEASE INCLUDE YOUR ORDER NUMBER:
SHOP@TEAMKANYEWEST.COM